Privacy,
handled clearly.
This Privacy Policy explains how BUCKNALL & BUCKNALL LIMITED collects, uses, stores and protects personal information when you contact us, use this website or engage with our consultancy services.
Clear information.
Clear choices.
BUCKNALL & BUCKNALL LIMITED respects the privacy of people who contact us, use our website or engage with our consultancy services.
This Privacy Policy explains what information we collect, why we use it, the lawful basis relied upon, how long we keep it and the rights available to individuals.
About this policy.
BUCKNALL & BUCKNALL LIMITED is the controller of the personal information covered by this Privacy Policy, except where another organisation is separately responsible for its own processing.
Company number: 16395436
Registered address: 8 Shepherd Market, London, England, W1J 7JY
Email: bucknallmanagement202601@outlook.com
Telephone: +44 7828 569513
What we may receive.
Depending on how you interact with the website or our services, we may collect the following categories of personal information:
- Name and contact details.
- Email address and telephone number.
- Business or organisation name.
- Information about your consultancy requirement.
- Information supplied through the website enquiry form.
- Documents or information voluntarily provided for a defined service.
- Correspondence between you and the company.
- Technical information generated when you use the website, where applicable.
- Cookie and similar technology information, where applicable and handled in accordance with the Cookie Policy.
We do not ask for special category information through the standard website enquiry form. Please do not submit information that is not relevant to your enquiry.
How information reaches us.
Personal information may be collected directly from you when you:
- Submit an enquiry through the website.
- Email or telephone the company.
- Ask about a consultancy service.
- Provide information required for an agreed service.
- Correspond with us about an existing enquiry or service.
We may also receive limited technical information through website hosting, security, analytics or similar services, where those services are in use.
Purpose comes first.
Personal information is used only for identified and relevant purposes connected with the operation of the website, handling enquiries and delivering agreed consultancy services.
| Purpose | How the information is used | Lawful basis |
|---|---|---|
| Responding to enquiries | To review your enquiry, respond to questions, clarify requirements and communicate with you. | Legitimate interests and, where applicable, steps requested before entering into a contract. |
| Service administration | To arrange, manage and communicate about an agreed consultancy service. | Contractual necessity or steps requested before entering into a contract. |
| Service records | To maintain appropriate records relating to enquiries, agreed work and business administration. | Legitimate interests and, where applicable, legal obligation. |
| Legal and regulatory requirements | To meet applicable legal, accounting, tax or regulatory requirements. | Legal obligation where the relevant requirement applies. |
| Website operation and security | To maintain website functionality, protect the website and investigate technical issues where necessary. | Legitimate interests, where applicable. |
| Optional cookies | Where applicable, to provide optional website functionality or analytics according to your cookie choices. | Consent where consent is required. |
Where we rely on legitimate interests.
Where legitimate interests is used as the lawful basis, our interests generally relate to operating the consultancy business in an organised and proportionate manner, responding to genuine enquiries, maintaining service records, communicating about existing enquiries or services and maintaining website security.
We consider whether the processing is necessary for the identified purpose and whether the interests, rights and freedoms of the individual require greater protection.
You have the right to object to processing based on legitimate interests. The circumstances in which that right applies are explained further below.
Who may receive information.
We do not sell personal information.
Where necessary for the purposes described in this policy, information may be shared with categories of service providers that support the operation of the business, such as:
- Website hosting and technical service providers.
- Email and communication service providers.
- Website security and maintenance providers.
- Professional advisers where appropriate.
- Accounting or administrative service providers where required.
- Public authorities or other recipients where disclosure is required by law.
Service providers acting on our behalf are expected to process information only for the relevant purpose and to apply appropriate confidentiality and security measures.
Information outside the UK.
Some technology or service providers used by a business website may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will use an appropriate transfer mechanism or safeguard where required by applicable data protection law.
Depending on the circumstances, this may include a UK adequacy regulation, applicable contractual safeguards or another lawful transfer mechanism.
Further information about a relevant transfer or safeguard can be requested using the contact details in this policy.
How long information is kept.
We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including applicable legal, accounting and administrative requirements.
Enquiry information
Information relating to an enquiry that does not proceed to an engagement will normally be reviewed for deletion within 12 months of the last meaningful communication, unless a longer period is reasonably required for a documented business or legal purpose.
Service records
Information relating to an agreed consultancy service may be retained for the period reasonably required to administer the service, maintain appropriate business records and meet applicable legal or accounting requirements.
Marketing consent records
Where consent is obtained for a specific optional purpose, a record of that consent and any subsequent withdrawal may be retained where reasonably necessary to demonstrate the status of the consent.
When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of where reasonably practicable.
Protecting information.
We take reasonable technical and organisational measures appropriate to the nature of the information we hold.
These measures may include controlled access, account security, appropriate provider controls, secure communication practices and the limitation of access to information to people or providers who need it for an identified purpose.
No method of transmission or storage can be described as completely secure. Where a data protection incident occurs, we will assess the circumstances and take the steps required under applicable law.
Your information rights.
Depending on the circumstances and the applicable lawful basis, you may have rights in relation to your personal information.
These rights are not absolute and may depend on the circumstances and lawful basis involved.
Withdrawing consent.
Where we rely on your consent as the lawful basis for a particular processing activity, you may withdraw that consent at any time.
You can withdraw consent by contacting us using the email address provided in this policy or, where applicable, by using the consent controls made available on the website.
Withdrawal of consent does not affect processing that took place lawfully before the withdrawal.
Cookies and similar technologies.
This website may use cookies or similar technologies for essential functionality and, where applicable, optional functionality or analytics.
Information about the specific technologies used, their purposes and applicable choices is provided in our Cookie Policy.
Where consent is required for a particular cookie or similar technology, the relevant consent mechanism will be used.
No solely automated decisions.
We do not use solely automated decision-making or profiling that produces legal or similarly significant effects on individuals through the ordinary operation of this website.
Consultancy enquiries are reviewed and handled through ordinary business communication and service processes.
What happens if information is not provided?
Some information is necessary to respond to an enquiry or provide a requested service.
For example, without a valid email address or another appropriate contact method, we may not be able to respond to an enquiry.
Where specific information is required to carry out an agreed service, the reason for requesting that information will be explained where appropriate.
If you have a concern.
If you have a concern about how your personal information has been handled, please contact us first so that we can review the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection matters.
BUCKNALL & BUCKNALL LIMITED
Email: bucknallmanagement202601@outlook.com
Telephone: +44 7828 569513
Address: 8 Shepherd Market, London, England, W1J 7JY
Keeping this information current.
We may update this Privacy Policy where our website, services, processing activities or applicable data protection requirements change.
The current version published on this website applies to processing covered by the policy from the time it is published.
If a material change affects how personal information is used, the relevant information will be communicated in an appropriate manner where required.